Cancellation and Refund
At WearToFree.com, we understand that circumstances may arise where you need to cancel an order or request a refund. Please review our Cancellation and Refund Policy below:
- Order Cancellation:
- You may cancel your order within 4 hours of placing it, provided it has not already been processed for shipping.
- To cancel an order, please contact our customer service team with your order details as soon as possible.
- Refund Eligibility:
- Refunds are only available for eligible items returned within 3 days of purchase.
- To be eligible for a refund, items must be unused, unwashed, and in their original packaging.
- Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 1-2 days, and a credit will automatically be applied to your original method of payment.
- Return Shipping:
- You are responsible for paying the return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance for your return package.
- Exchanges:
- If you need to exchange an item for a different size or color, please contact our customer service team to arrange for an exchange.
- Exchanges are subject to availability, and any price differences will be handled accordingly.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
- We will work with you to arrange for a replacement or refund as quickly as possible.
- Non-Refundable Items:
- Certain items are non-refundable, including gift cards, personalized or customized products.
- Changes to Policy:
- We reserve the right to update or modify our Cancellation and Refund Policy at any time without prior notice.
- By continuing to use our website and services, you agree to abide by the latest version of this policy.
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at [email protected]. Thank you for choosing WearToFree.com.
